If you're like me, you've read Charles Dickens' novel A Christmas Carol more times than you can remember (in fact, I'll probably read it again this week.) Dickens' literary masterpiece has been the subject of hundreds of parodies, satires, and re-tellings, so it was inevitable that someone in the insurance industry would take a crack at it. I whole-heartedly recommend Chris Amrhein's piece in the new issue of American Agent & Broker Magazine. Chris is a long-time IIABNY continuing education instructor, and his piece will bring a little holiday smile to your face and also probably cause you to nod in agreement. Underneath the humor are some valid points. I'm a dedicated technology advocate, always ready to try out new software that looks cool. However, I do think that the efficiencies we've gained from technology have come at a price. That price is careful and personal attention and underwriting of individual risks. I understand why insurers have automated underwriting functions, but this is still a people business. The personal touch is becoming an endangered facet of the business, and that's unfortunate.
At any rate, enjoy Chris's story!